SHIPPING & DELIVERY

SHIPPING & DELIVERY

Delivery Time=Processing Time+Shipping Time

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

Shipping fees are calculated based on total purchase price, we offer free Postal Shipping for orders over US $79.

For example, if you order a dress, it will need 1-5 business days of processing time and then 10-20 business days of shipping time. Therefore, you can expect to receive it in 11-25 business days.

(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)

How long will the order take to arrive?

Hi, normally it takes 1-3 working days to process the order.

Once your order is shipped out, there will be an email sent out regarding tracking info for your order, you can track the order status in "My orders".

 

For more details on shipping time to your country, please refer to

Based on our international shipment methods, it will take some days to be delivered to you, the shipping time is also based on shipping company.

Due to the influence of COVID-19 epidemic now, your order may be delayed for several days before delivery, please wait in patience.

Why didn't I get an email about my order being shipped?

Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours.

If you did not receive the email:

1. Please visit "My orders" to check the order status, it could be still in processing.

2. Please check if you loged in the correct account, the email is sent to the registered email address.

3. Please check your junk emails and if your email address shielded our email.

How can I track my order?

Generally, we will email you tracking info after order being shipped out. Also you can track it via " My orders ".

Or you can use the order tracking number to check here: https://www.17track.net/en

Why is my order delayed?

Hi, apologizes for the delay.

Since we ship overseas, it needs some days to arrive your country by plane first, there is no updated information for your package as it is in transit to the shipping company's next facility.

Once the package arrives at local, the order status will be updated and delivered to you soon.

Thanks for your understanding and cooperation.

Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.



Why was my order divided into two or more packages?

Hi, we will do partial shipping for your order in the following conditions:

1) Items are from different warehouses.

2) Different preparing time for items.

3) Weight limit of custom or courier, to avoid extra fee.

Note: partial shipping will not charge you extra fee.

If you have any further questions, please contact our customer services at [email protected]